Effective Date: 13/04/2026

At DJB Carpentry and Building, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website.

1. Who We Are

DJB Carpentry and Building is a family-run building company based in Stevenage, providing carpentry, building, and landscaping services across Hertfordshire and surrounding areas.

2. Information We Collect

We may collect and process the following data:

• Name and contact details (such as email address and phone number)
• Information provided through contact forms or estimate calculators
• Details about your project or enquiry
• Website usage data (via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

• Respond to enquiries and provide quotes or estimates
• Deliver our services and manage projects
• Improve our website and user experience
• Communicate with you regarding your enquiry or project

We will only use your data where we have a lawful basis to do so.

4. Sharing Your Information

We do not sell or trade your personal data.

We may share your information with trusted third parties where necessary, such as:

• Service providers (e.g. website hosting or analytics)
• Legal or regulatory authorities if required by law

5. Data Storage and Security

We take appropriate measures to protect your personal data from unauthorised access, loss, or misuse.

Your data is stored securely and only kept for as long as necessary to fulfil the purposes outlined in this policy.

6. Cookies

Our website may use cookies to improve your browsing experience and analyse website traffic.

You can control or disable cookies through your browser settings.

7. Your Rights

Under UK data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent where applicable

To exercise any of these rights, please contact us using the details above.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of these external sites.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

DJB Carpentry and Building
Stevenage, Hertfordshire
Email: info@djbcarpentryandbuilding.co.uk
Phone Number: 07415411045